At Swift Wheels EU, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund according to the policy below.
30-Day Return Policy
You have 30 days from the date you receive your order to request a return.
To be eligible for a return:
- The item must be unused, unworn, and unwashed
- No odors, stains, or visible wear
- All original packaging must be returned intact. For all other products, please return items in their original packaging where applicable.
- Your order number and confirmation email are required as proof of purchase
- Items returned without all original contents or showing any signs of wear or washing will not be accepted.
Return Process
To start a return, once your return request is approved, we will provide instructions on how and where to send your item.
Items returned without prior approval will not be accepted.
Return Shipping & Processing
- Checkout+ (Free returns on your order) cannot be removed once the order has been placed.
- If you don’t add Checkout+ at checkout, you’ll be responsible for paying for return shipping
- By selecting Checkout+ (Free returns on your order) at checkout, your return shipping label is covered.
- Customers are responsible for arranging and paying for return shipping
- Depending on the customer’s location and return destination, a return processing and handling fee may apply
- This fee may vary based on country, warehouse, and carrier-related costs, and will be communicated as part of the return process before the refund is finalized
- Any applicable fee will be deducted from the final refund amount
- Customers who do not add Checkout+ at checkout are still eligible to return their item within 30 days but will be responsible for the cost of their own return shipping label
- Return shipping is covered at no cost to the customer only in cases where the item was received damaged, defective, or incorrect
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund at no extra cost.
Exchanges
We offer size exchanges within 30 days of delivery.
To request an exchange, contact us with:
- Full name
- Order number
- Item to exchange
- Requested size/color
Please wait for approval before sending items back.
Refunds
Once we receive and inspect your return:
- You will be notified of approval or rejection
- Approved refunds are issued to the original payment method
- Refunds are processed within 5–10 business days
Bank processing times may vary.
Contact Information
Email: sales@swiftwheels.eu
Phone: +31 970 102 28685
Business Address: Ruttensingel 38, Maastricht 6214 SP, Netherlands
Business Hours: Monday to Saturday: Mon-Sat 9:00 AM – 5:00 PM
